Complaints and Feedback

We aim to offer you excellent customer service, but we may not get it right every time. So, if you're dissatisfied with PayPal China, please let us know and we'll do our best to fix things quickly and fairly.

PayPal China Customer Services Hotline: 400-820-8811

Online Chat and Messaging:

Email: cnservice@paypal.cn

Customer Service Hours: 9:00 to 18:00 Beijing time Monday through Friday, and the adjusted working days on Saturday and Sunday.

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