PayPal RMB Transfer FAQs
PayPal RMB Transfer helps Chinese merchants withdraw funds in their PayPal accounts and transfer them to their domestic bank accounts in RMB in an easy, fast, safe, compliant, and reliable way. Below are frequently asked questions about PayPal RMB Transfer.
How do I log in to a PayPal account?
- You can visit the homepage (www.paypal.cn) of PayPal China official website, click Log In in the top right corner of the page to log in using your login information.
I can't log in to my PayPal account. What can I do?
- You may have used an unstable network environment when logging in to your account, such as a VPN proxy server. It's usually temporary, try logging in again after you’ve switched to a stable network environment.
- If you're unable to log in to your PayPal account because you forgot the password, you can reset your account password.
What is PayPal RMB Transfer?
- PayPal RMB Transfer is an official cross-border RMB payment product by PayPal. It helps merchants withdraw funds in their PayPal accounts and transfer them to their domestic bank accounts in RMB in an easy, fast, safe, compliant, and reliable way. You can easily apply for it within the PayPal payments ecosystem.
What fees are charged for PayPal RMB Transfer?
- We charge fees when you use PayPal RMB Transfer to withdraw funds. Please visit the Fee Center for fee details.
Is there any minimum withdrawal amount?
- Yes. The minimum amount for initiating a withdrawal is $20 USD.
Can I still use the "Withdraw from PayPal" service after signing up for PayPal RMB Transfer?
- Yes, all withdrawal methods provided by PayPal can still be used. You can receive funds via both methods after signing up for PayPal RMB Transfer.
How soon can I receive the results for identity verification (KYC/KYB)?
- If the information you submit fully meets the requirements, we normally complete the review within two business days of receiving your information.
Can I link my personal bank account?
- If you are a business account user, you can link your company bank account or the bank card of your legal representative. If you are a personal account user, you can link your personal bank card.
How to fill in the shop URL?
- Your independent online store where buyers can place orders and make payments
- Your company website with product details and contact information
- Link to your specific store at a marketplace (e.g., eBay, Amazon)
- Your store or account homepage on a social media platform (e.g., Facebook, Instagram)
- Your channel or account homepage at a video website (e.g., YouTube, TikTok)
- Your app download link or in-app product-sharing link
- Please provide the URL of a website or web page through which you sell products internationally. The URL must be accessible. Providing us with accurate information will help speed up the review process. We accept the following types of URLs:
What exchange rate is used for PayPal RMB Transfer?
- The currency conversion that PayPal provides to you as part of the PayPal RMB Transfer service is done overseas by PayPal service cooperative parties using competitive offshore exchange rates.
How soon can funds arrive in my bank using PayPal RMB Transfer?
- The arrival time of the funds is based on Beijing time, and varies by scenario:
- If a withdrawal request is submitted before 13:00 Beijing time on a business day, the funds should generally arrive the same day.
- If a withdrawal request is submitted after 13:00 Beijing time on a business day, it will generally be deferred to the next business day for processing and settling.
- Withdrawal requests submitted on a non-business day or a public holiday will result in a delay in fund arrival. They will generally be deferred to the next business day for processing and settling.
How is my withdrawable balance calculated?
- According to China's regulatory requirements, transactions with complete information and backed by real and legitimate underlying cross-border transactions are considered compliant. The system estimates your withdrawable balance based on your past PayPal account information and transaction records, and in accordance with the relevant requirements set by Chinese laws.
Can all my withdrawable balance of PayPal RMB Transfer be transferred to my bank?
- Under the premise of complying with Chinese laws and regulatory requirements, the "withdrawable balance" displayed in your account can be transferred and settled to your linked domestic bank account.
Why is my available withdrawable balance different from my account balance (why does my available withdrawable balance show as zero)? How often is this balance updated?
- According to regulatory requirements in China, all foreign exchange transactions must have a legitimate and legal transaction background. Therefore, we need to review each of your transfer requests. We recommend that you provide sufficient transaction information, including but not limited to product names and shipping information, when using your PayPal Wordwide Services to help our system calculate your available withdrawable balance. Your available withdrawable balance won't exceed your PayPal account balance. In general, this balance is updated once a day.
How do I increase my receiving limit?
- You can choose to click Original Order Center if the original order transaction number is displayed in the left-hand list, please download the template and fill it out as required. You can also click on the video link for "How to apply for quota" on the page to view the complete steps.